The Fine Print

Privacy Policy

Effective Date: May 29, 2026

RTFM IT Services LLC ("RTFM IT," "we," "us," or "our") operates rtfmit.com. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with.

Information We Collect

Information you provide voluntarily. When you contact us by email, phone, or SMS text message, we receive whatever information you choose to share, such as your name, email address, phone number, and the details of your inquiry. We use this only to respond to your message and discuss potential services.

Website forms. When you submit our “Get started” form, the details you enter (name, business name, email, phone, and your message) are delivered to us by email through our form provider, Web3Forms, solely so we can respond to you. We do not use these details for advertising.

Google Fonts. This site loads typefaces from the Google Fonts API (fonts.googleapis.com). When your browser fetches those files, your IP address is transmitted to Google's servers. We do not control how Google handles that data; please review Google's Privacy Policy for details.

Analytics. This site uses Google Analytics to understand how visitors use our website. Google Analytics may set cookies and collect information such as your IP address, browser type, and the pages you visit. This helps us improve the site. See Google's Privacy Policy for how Google processes this data.

Cookies & your choices. The analytics described above rely on cookies. When you first visit, we show a banner where you can accept or decline analytics cookies; you can change your choice at any time by clearing this site's data in your browser. You can also block cookies in your browser settings or install Google's opt-out add-on. Declining does not affect the parts of the site you came to use.

How We Use Your Information

Contact information, including phone numbers collected for SMS or voice communication, is used solely to respond to your inquiry and, where a service engagement follows, to perform and administer those services. We do not use your information for unsolicited marketing.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in operating our business (such as our phone and messaging platform), strictly to deliver the services you requested. Those providers are contractually prohibited from using your information for any other purpose.

SMS consent and phone numbers collected for SMS purposes are never shared with third parties or affiliates.

Data Retention

We retain contact information for as long as reasonably necessary to address your inquiry or manage an ongoing service relationship, and for any period required by applicable law.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of information we hold about you. To exercise any of these rights, contact us at info@rtfmit.com.

Do Not Sell or Share My Personal Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising or for any other monetary or valuable consideration. SMS consent and phone numbers collected for SMS purposes are never shared with third parties or affiliates. To confirm or exercise any choice regarding your information, email info@rtfmit.com.

Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us at info@rtfmit.com and we will delete it.

Changes to This Policy

We may update this policy from time to time. The "Effective Date" at the top of this section will reflect any changes. Continued use of the site after a change constitutes acceptance of the updated policy.

Contact

RTFM IT Services LLC
info@rtfmit.com
(303) 381-3064

SMS Terms & Conditions

Effective Date: May 29, 2026

By opting into SMS messaging from RTFM IT Services LLC, whether through a web form, by texting us first, or by giving consent over the phone, you agree to receive conversational text messages from us at the phone number you provided.

Types of Messages

These are conversational (person-to-person) messages between you and our team. You may receive SMS messages from RTFM IT Services LLC for purposes such as:

• Replies to your questions and general back-and-forth about your IT services
• Coordinating and scheduling support, visits, or calls
• Following up on an open support request or conversation

Message Frequency

Message frequency may vary depending on your interactions with us and the nature of your service engagement.

Rates

Message and data rates may apply. Check with your mobile carrier if you are unsure about your plan's messaging rates.

Opt Out

To opt out of SMS messages at any time, reply STOP to any message we send. You will receive a confirmation and no further messages will be sent, except as required by law.

Help

For assistance, reply HELP to any message or visit us at rtfmit.com.

Privacy & Data Sharing

SMS consent and phone numbers collected for SMS purposes are never shared with third parties or affiliates. See our full Privacy Policy for details on how we handle your personal information.

Additional Resources

Privacy Policy: rtfmit.com/legal
Terms of Use: rtfmit.com/legal

Terms of Use

Effective Date: May 29, 2026

By accessing rtfmit.com, you agree to these Terms of Use. If you do not agree, please do not use the site.

Permitted Use

This website is provided for informational purposes about RTFM IT Services LLC and the services we offer. You may use this site for lawful purposes only. You may not:

• Use this site in any way that violates applicable federal, state, or local laws or regulations
• Attempt to gain unauthorized access to any part of the site or related systems
• Scrape, crawl, or harvest site content for commercial purposes without our prior written consent
• Transmit any malicious code, viruses, or other harmful content

No Service Guarantee

The content on this site describes services that RTFM IT Services LLC generally offers. It does not constitute a guarantee of availability, pricing, timelines, or outcomes. Actual services are provided under separate written agreements negotiated with each client.

Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of RTFM IT Services LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from site content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, RTFM IT Services LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, this website or any information contained herein.

Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Colorado.

Changes to These Terms

We may modify these Terms at any time. Changes take effect when posted, as reflected by the updated "Effective Date" above.

Contact

Questions about these Terms? Reach us at info@rtfmit.com.

Disclaimer

Effective Date: May 29, 2026

General Information Only

The content on rtfmit.com is provided for general informational purposes and does not constitute professional IT, legal, financial, or other advice. Service descriptions reflect typical offerings; they are not a promise of specific results and are not a substitute for a formal written service agreement.

No Warranty

This website and its content are provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the site will be continuously available, error-free, or free of viruses or other harmful components.

Limitation of Liability

RTFM IT Services LLC shall not be liable for any loss or damage, including direct, indirect, incidental, or consequential damages, arising from reliance on the information published on this site. Any IT services performed under a formal engagement are governed exclusively by the terms of the applicable service agreement.

Third-Party Links

This site may link to third-party websites (such as Google's privacy policy, referenced above). RTFM IT Services LLC is not responsible for the content, accuracy, or privacy practices of any third-party sites, and a link does not imply endorsement.

Accessibility

Effective Date: May 29, 2026

We want rtfmit.com to be usable by as many people as possible and aim to follow widely accepted web accessibility guidelines. If you have trouble using any part of this site, or have a suggestion to make it more accessible, please email info@rtfmit.com or call (303) 381-3064 and we'll be glad to help.