One friendly team for all your IT.
We've read the manuals so you don't have to. From planning ahead to picking up the phone when something breaks, here's how RTFM IT keeps your business running.
IT Consulting
Strategic technology planning, vendor selection, and a practical IT roadmap tailored to your business goals, not a one-size-fits-all template.
- A clear plan that matches your budget and goals
- Honest advice on what to upgrade, and what to leave alone
- Vendor and software selection without the sales pressure
- Plain-English answers to your technology questions
Helpdesk & Support
Fast, friendly support for your team's day-to-day tech issues. When something breaks, we're the people you call. You get your own small Colorado team, never an outsourced call center.
- A real person to call, email, or message
- Quick help with computers, email, printers, and phones, Mac and Windows alike
- New employee and new device setup, handled for you
- Submit and track tickets through our help desk
Managed Services
Proactive monitoring, maintenance, and management of your IT. We catch problems before they become outages, so you can focus on running your business.
- Around-the-clock monitoring of your computers and network
- Automatic updates and security patches
- Backups and protection so a crash never sets you back
- One predictable monthly rate, no surprise repair bills
One team, the whole manual.
Every plan is put together for your business from the pieces below. No off-the-shelf tiers, just the coverage you actually need.
Help desk & device care
Fast, friendly help for everyone with a company computer. Mac and Windows alike, we keep them running and your team working.
Email & everyday apps
Microsoft 365 and Google Workspace, set up right and kept that way. New hires are productive on day one, and departed employees are locked out right away.
Contractors & bring-your-own-device
Not everyone needs a company machine. We keep contractors and BYOD staff covered with secure accounts, working email, and the right access.
Servers & cloud
Whether your servers live in a closet or in the cloud, we keep them patched, monitored, and healthy. Ready to leave aging hardware behind? We handle the move.
Backups & recovery
We back up your computers, servers, and cloud files, and we test those backups so we know recovery actually works before you ever need it.
Security
Protection on every computer, secure access for your team, and help spotting phishing emails. The threats that actually hit small businesses, covered.
Network care
Firewall, switches, Wi-Fi, and cameras at every site, set up properly, watched continuously, and fixed before they take the office down.
Business phones
Cloud phone systems that work wherever your team is, with auto attendants and phone menus. Secure e-fax included for the industries that still need it.
Company phones & tablets
Work devices kept updated, secure, and properly set up. If one is lost or stolen, we can wipe the company data remotely.
Your industry's software
Every business has that one critical application. We learn it, support it, and deal with the vendor when something breaks. You stop being the go-between.
On-site visits
Most fixes happen remotely within the hour. For the hands-on work, your plan includes regular on-site time, typically about one visit a month.
Vendor wrangling, domains & DNS
Internet provider, printer company, domain registrar: we make the calls, sit on hold, and see it through. You never referee an argument between two vendors again.
Not sure what you need? That's normal.
Start with a free IT check-up. We'll look at your setup and tell you, in plain English, what we'd do.